Thanks for the screenshot. Have you tried clearing your browser's cache & cookies. Here's how: https://goo.gl/HZi6cx . Also, could you try using a different browser or Incognito mode to see if it makes a difference? Let us know.
We'd like to help. Just to confirm, have you already followed the steps mentioned in this Help Center resource: https://goo.gl/L5FTKV ? Also, could you share a screenshot of your "Status and features" page: https://goo.gl/FFqv9P ? We'll look into it. Thanks.
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