@YouTubeGaming @TeamYouTube @YouTube @TeamYouTube hey did a charity stream and now my account is stuck on super chat for good. Can you help me?
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Replying to @cbgray_
We'd like to help. Could you let us know, what device are you using? Also, send screenshots and more info for us to look into this better. Keep us posted.
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Replying to @TeamYouTube
Thanks for responding quickly! I will send screenshots now. The option for superchat for good is no longer under advance settings where it used to be so I can't change it. My channel url is https://www.youtube.com/channel/UCIa6QxmPtInX8ccGEfPA-kg …pic.twitter.com/fmhqeiEWFK
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Replying to @cbgray_ @TeamYouTube
@TeamYouTube This is part of how I make a living so resolving this is very important! Hoping you can fix this as I still cannot switch from super chat for good.1 reply 0 retweets 0 likes -
Replying to @cbgray_ @TeamYouTube
Also using the Youtube Desktop Site, and I'm under the livestream tab on the creator studio and I hit advanced settings. That's where superchat for good normally is, but it no longer is.
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Replying to @cbgray_
Thanks for confirming. You can reach out to our Creator Support team for assistance, they can take a closer look into this for you: http://goo.gl/4EvyPY . Hope this gets resolved.
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Replying to @TeamYouTube
I’ve already reached out but they are not responding. Is there any way you can help me getting in touch with someone on your support team. That method did not work.
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We've passed this along to the creator support team. Look out for an email update.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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