Yes, as per the new eligibility requirements a channel will need 4k watch hours (240,000 mins) in the past 12 months and 1k subscribers. There’s a creator academy lesson, that may help you, on growing/keeping subs: https://goo.gl/opAjxz
Could you please share a screenshot of what you see on this page: https://goo.gl/Jj3ce5 ? We'll look into it.
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