@YouTube @TeamYouTube Is it true that becuase my channel is older, the notification bell has been made redundant? I’ve had 13 of my subscribers say they can’t press the notification bell & more than that tell me I’m not showing up on their sub feed.
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Replying to @Jingleheartart
That's odd. Could you please confirm with your subs if this issue is happening across multiple devices? Keep us posted.
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Replying to @TeamYouTube
I’ve attached two screenshots that one of my subscribers sent me from her phone. She said the notification bell didn’t work on my channel but worked on others. It’s the same for on desktop.pic.twitter.com/ukdReZwNih
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Replying to @Jingleheartart
Thank you for the screenshots. Please have your subs tweet @ us and we'll take it from there!
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Replying to @TeamYouTube @Jingleheartart
I haven’t had a Video from
@Jingleheartart pop up for years.I’ve had to manually search. I’ve had the bell on for a while too, but now it won’t let me click it at all. So no notifications. Which means I miss videos
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Replying to @Laziera15
Thanks for reaching out. Is it on a desktop? If so, try clearing cache and cookies or using a different browser to see if that works. Let us know.
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Replying to @TeamYouTube
It is on the YouTube App on IPhone. I’ve also tried it on safari with the same results.
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Replying to @Laziera15
Thanks for confirming. If you've unsubscribed and re-subscribed recently, your notification settings will reset. However, do you see any error message when you're trying to click the bell? Keep us posted.
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Replying to @TeamYouTube
I haven’t unsubscribed. Yeah, the error message is at the bottom of my screen whenever I try and click the bell. It’s just the
@Jingleheartart channel it happens to!
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Hmm, please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
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