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Replying to @Chrisoris
Hi Chris, we'd like to help! What device is this happening on? Have you checked other devices if it's happening there too? Let us know so we can get started with some troubleshooting steps.
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Replying to @TeamYouTube
I have no problems with my iPhone nor my iPhone, it’s my laptop, that’s a windows device, can’t open any video on my laptop...
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Replying to @Chrisoris
That doesn't seem right. Have you tried using a different browser/Incognito mode? Also, try clearing your browser's cache and cookies to see if that fixes the issue. Let us know how it goes.
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Replying to @TeamYouTube
I have tried a different browser, normally I use Google Chrome, the incognito mode works perfectly, with IE no problem, when I erase my cookies, YouTube does its work, and I can watch videos, but when I use my login, that's where it goes wrong with chrome, not with IE or Incognit
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Appreciate your efforts! Could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues.
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