Mind sharing more details about the question or issue? We'll take a look.
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Replying to @PrestonMillion
Noted. Can you share what exactly happened here? Did the user lose access to his account? If yes, try signing in following the steps outlined here: https://goo.gl/v7CdWx . Keep us posted.
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Replying to @PrestonMillion
Hmm, if there is a recovery email or phone number, that might help you regain access: https://goo.gl/7TnbYx
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Replying to @PrestonMillion
Here's an additional guide that may help you regain access (it covers more scenarios): https://goo.gl/q2Ijwz . Hope it helps!
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Replying to @PrestonMillion
Oh ok! We have passed this along for you. We'll share an update once we know more.
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Hey Preston sorry for the delay! Going to DM you now with next steps. Thanks so much for your patience 
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