@YouTube I need help. I'm on a tablet, and since I installed the latest YouTube update every video buffers, I can hear the voice cutting and the vid will freeze and just unfreeze randomly. I really wish that you can reply, and help me
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Replying to @FadeWsg
Thanks for reaching out. We're glad to help troubleshoot or you can use this guide that covers common internet/device connection issues and how to fix them: https://goo.gl/bqA3k1 . Let us know if this helps.
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Replying to @TeamYouTube
Thank you for the reply, but this did ABSOLUTELY nothing . I tried everything it said and still the same . If you have further instructions please let me know. I don't want to get a new device just to watch YouTube. Thank you one more time
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Replying to @FadeWsg
We totally understand where you're coming from. Could you try uninstalling the app, restarting the device and reinstalling the app to see if that helps fix the issue? Let us know.
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Replying to @TeamYouTube
One more time thank you. But still the same. If you can do something let me know . If you can't it's ok I'll figure something out. One more time thank you for your time.
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Replying to @FadeWsg @TeamYouTube
Ok one more thing. The vid , I just noticed it will fast forward and then play normally and it'll do the same thing again (fast forward), I thought this might help
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Replying to @FadeWsg
Thanks for the additional info, that was really helpful. Could you check if your device's OS is up-to-date? Let us know.
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Replying to @TeamYouTube
Sorry for the late reply. I checked and it says that is up-to-date
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Appreciate your patience in trying all the steps. Send a feedback report directly from YT with these steps for us to work on it: https://goo.gl/WdI0BK . While every report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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