Hi Chris, we'd like to help! What device is this happening on? Have you checked other devices if it's happening there too? Let us know so we can get started with some troubleshooting steps.
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I have no problems with my iPhone nor my iPhone, it’s my laptop, that’s a windows device, can’t open any video on my laptop...
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That doesn't seem right. Have you tried using a different browser/Incognito mode? Also, try clearing your browser's cache and cookies to see if that fixes the issue. Let us know how it goes.
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