@YouTube Why is the new YouTube setup not allowing videos that are watched to be seen as watched? It's driving me crazy!!!! I watch a video and it shows that I didn't watch it. What's up with that???
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Replying to @GlambertGirlTFM
That's odd. What device does this happen on? Is it the same across devices? Let us know so that we can get started on some troubleshooting steps.
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Replying to @TeamYouTube
I watch YouTube videos on my laptop because it's easier for me.
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Replying to @GlambertGirlTFM
Appreciate the info. Do you see this happening across devices? Also, try clearing cache and cookies to see if it makes a difference. Here's how: https://goo.gl/aAYvyw
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Replying to @TeamYouTube
It didn't work. I even tried restoring the settings and their defaults.
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Replying to @GlambertGirlTFM
Sorry to hear you're still having trouble. Please send a feedback report directly from YT with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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Replying to @TeamYouTube
At least you guys review everything and investigate. That's better than nothing. I sent in a report. Thank you for all your help. Hopefully it gets fixed.
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Replying to @GlambertGirlTFM @TeamYouTube
@TeamYouTube I just realized something! I logged into my YouTube account on my phone to screenshot a comment on a video and it's showing videos that I watched as watched but my laptop isn't. It's weird. Is there any way I can fix it or do you guys have to fix it?1 reply 0 retweets 0 likes -
Replying to @GlambertGirlTFM
Thanks for all the details. Try clearing your browser's cache and cookies as it often fixes the issue. Keep us posted.
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Replying to @TeamYouTube
Clearing the cache and cookies didn't work but I looked up why videos weren't being marked as watched and I found out that the history being paused may be the problem so I went to my history (it was paused) and turned it on. I tested it by watching a couple videos and it worked!!
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Glad to hear that! We're just a tweet away if you need anything.
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