@YouTubeTV Your playback service is SUCKING right now. Nothing is playing!!!!
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Replying to @kenmakara
Hi Kenmakara, we'd love to help out. Can you let us know what devices this is happening on and if you're seeing any errors or messages? Also, is this occurring on both live and recorded content? Let us know!
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Replying to @TeamYouTube
Apple TV 4K & Apple TV 4. This is happening with only my recorded content. And if by chance it does play, it defaults to a 240-360p resolution and then it’ll freeze and buffer when I try and switch to HD. My Wifi modem and router and in range and signal strength is very strong.
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Replying to @kenmakara
Thanks for getting back to us! Can you let us know what connection speeds you're getting and if you've been able to confirm the device is fully updated? If you'd like to go ahead and follow us, we can DM you to help look into this further.
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We are aware of this problem and the suggested resolution is to factory reset your Apple TV. Please click the link to reach out to Apple TV support. We hope this helps! http://goo.gl/s5npct
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