Mind sharing more details about the question or issue? We'll take a look.
Noted. Can you share what exactly happened here? Did the user lose access to his account? If yes, try signing in following the steps outlined here: https://goo.gl/v7CdWx . Keep us posted.
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Hmm, if there is a recovery email or phone number, that might help you regain access: https://goo.gl/7TnbYx
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