Hello, thanks for getting back to us. Yes, we have done this, do you have any idea of how long this process takes? And when the account is reinstated will I have full access to the videos?
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Replying to @thinkassociates
Our team reviews appeals 24/7 and reply as soon as they can. Hence, we do not have an exact timeline. You will get an email update as soon as the appeal has been reviewed.
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Replying to @TeamYouTube
Hello YouTube, we are not getting anywhere with this. The account was hacked by someone in Russia, they put in lots of Russian text and hashtags, hence the reason the video got rejected and now the account is suspended.
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Replying to @thinkassociates @TeamYouTube
How are we supposed to remove the offending material if we can’t access it?!? We’ve had notifications that it broke guidelines, but you’re not saying how! Your system for sorting these things out is really poor.pic.twitter.com/m0NN3FQScz
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Replying to @thinkassociates @TeamYouTube
Do we need to look at using an alternative service? Please help. Thank you.
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Replying to @thinkassociates
Just to confirm, do you still have access to the email address connected to your YouTube channel? Let us know.
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Replying to @TeamYouTube
Yes, we have access to our email ( studio@thinkassociates.co.uk ) but we cannot log into the YouTube account ( Apec Braking )
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Replying to @thinkassociates
Mind sharing your channel URL to help us investigate the issue further? Keep us posted.
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Replying to @TeamYouTube1 reply 0 retweets 0 likes
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Replying to @thinkassociates @TeamYouTube
Hello YouTube, is there any movement on this, because we are still locked out? It says it is permanently disabled! How can we get this sorted?
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Sorry for missing out on your tweets. We noticed that you shared your email address publicly to help with your issue in our conversation. Since emails are often considered private information, we would recommend deleting your tweet since this information is personal. (1/2)
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