Just so that you know, you can remove the existing custom URL and request for a new one depending on it's availability. Our Help Center article has more insights on it: https://goo.gl/X1eeeU . You can get back to us, if it's otherwise. Thanks.
Thanks for the info. Could you try using a different device to see if it helps? Keep us posted.
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If you're a part of the YouTube Partner Program, try reaching out to our Creator Support team for further help with this issue: https://goo.gl/BxLi8H
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