Just to confirm, have you tried changing to custom channel layout by following these steps: https://goo.gl/mE3Geu ? Let us know.
Thanks for confirming. Could you share a screenshot of your 'Status and Features page by clicking on this link: https://goo.gl/FFqv9P ? That will help us look into the issue better.
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Thanks for the screenshot. We've looking into it. We'll see what we can find.
End of conversation
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