I have a problem @YouTube I've make a new banner .gif 2560x1440 5.2mb and when I upload it on my proflile the popup say me"The file size of your image is too large.Reduce it to less than 6 mb and load the smaller version."but it is already lower than 6 MB. How can I resolve?
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Replying to @GraphicsWolf1
Thanks for reaching out. While clearing your browser's cache and cookies clears things up on desktop, updating/reinstalling the app often fixes most issues on your mobile device. Also, have a look at this help center article more info: https://goo.gl/tQJkmW
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Replying to @TeamYouTube
Thanks for fast reply,I've try to clear my cache and cookies but nothing change,I try with Chrome and Microsoft Edge same thing as before. I have read the article too and it's all correct. I don't use the app for this things.Can you suggest me other?
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Replying to @GraphicsWolf1
Thanks for trying the steps. To help the right team better investigate, please send a feedback report from the device having the issue: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues.
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Replying to @TeamYouTube
Hello Team of YouTube I find the reason for the problem I had yesterday. The GIF format is not accepted from your site,only JPG and PNG are allowed. Have a nice day!
1 reply 0 retweets 0 likes
Thanks you for letting us know! Please send us a feedback report so that it helps our team to make improvements. Don't hesitate to reach out if you have any other suggestions.
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