We'd like to look into it. Could help us with a screenshot of the error you are getting? Also, is this happening across devices? Keep us posted.
Thanks for the info. The best next step is to send a feedback report from the account facing this issue, our team will look into it: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues.
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