I have a problem @YouTube I've make a new banner .gif 2560x1440 5.2mb and when I upload it on my proflile the popup say me"The file size of your image is too large.Reduce it to less than 6 mb and load the smaller version."but it is already lower than 6 MB. How can I resolve?
Thanks for reaching out. While clearing your browser's cache and cookies clears things up on desktop, updating/reinstalling the app often fixes most issues on your mobile device. Also, have a look at this help center article more info: https://goo.gl/tQJkmW
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Thanks for fast reply,I've try to clear my cache and cookies but nothing change,I try with Chrome and Microsoft Edge same thing as before. I have read the article too and it's all correct. I don't use the app for this things.Can you suggest me other?
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Thanks for trying the steps. To help the right team better investigate, please send a feedback report from the device having the issue: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues.
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