why is my thumbnail reverting back to its original even when I change it? please help @TeamYouTube
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Replying to @SimpleFilms1
Thanks for reaching out. Just to confirm, have you tried updating the thumbnail from a different device/browser? Send more details our way with a few screenshots and we'll look into it.
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Replying to @TeamYouTube
I have tried a different browsers and still nothing
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Replying to @SimpleFilms1 @TeamYouTube
its saying that my thumbnail is the one I want on dashboard but when I click on the video its back to the original (the one that I don't want).
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Replying to @SimpleFilms1
Hmm, mind sharing the video URL and a screenshot of the desired thumbnail for us to take a further look? Keep us posted.
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Replying to @TeamYouTube
Here is the URL: https://youtu.be/DGihmBkFiB4 and here is the desired thumbnailpic.twitter.com/HgYYNenF0O
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Replying to @SimpleFilms1
Thanks for the info. As a viewer, we're able to see the right thumbnail on your video. Can you check with different devices/browsers to see if its otherwise? Let us know.
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Replying to @TeamYouTube
I have, however all I see is thispic.twitter.com/5jsXu71VdC
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Thanks for confirming. Let's get you connected with our Creator Support team, they would be able to look into this for you. Contact them here: https://goo.gl/BxLi8H . Hope this gets resolved.
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