Hey @YouTube or @TeamYouTube, there's a problem with the thumbnails. If a YouTuber changes the thumbnail of a video it won't update the video's thumbnail with the new one. I know it's a minor bug, but still I'd like you guys would fix it please.
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Replying to @Benignostar
Just to confirm, have you tried adding custom thumbnails by following the steps mentioned in this Help Center article: https://goo.gl/75FYYJ ? Keep us posted.
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Replying to @Benignostar
Thanks for confirming. Do you see this happening across devices? Also, do you see any specific error message? Let us know and we'll take a look.
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Replying to @TeamYouTube
Yeah I've seen this happen on computer and mobile. Also no error messages pop up.
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Replying to @Benignostar
We'd like to know more. Could you share an example video URL and a few screenshots for us to look into it better? Thanks!
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Replying to @TeamYouTube
Ok so here you can see I made the thumbnail of my "Channel Introduction" video black. But when I go to my channel and see the video, its thumbnail isn't the black thumbnail I selected, it's instend a frame of one scene in the video.pic.twitter.com/eVgWdvq1aX
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Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks!
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