Thanks for writing to us! Let us know what's happening and we'll do our best to help.
To clarify, existing legacy usernames can't be changed. However, you can request a specific URL for your channel. Thanks!
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How do I request a custom url? All I have are suggestions that don’t match.
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Since you're eligible for a custom URL, you'll see the custom URL(s) you've been approved for. You can't change the part in the gray box, but you may need to add a few letters or numbers to make the URL unique to you. Hope this helps clarify!
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