Hi John, we'd love to help out with this! Can you let us know if you've been experiencing this buffering on multiple devices? Also, does this occur on both live and recorded content? Let us know.
Thanks for getting back to us! So that we can fully look into this, can you get in touch with our live support team over the phone or through live chat, you can contact them here: https://goo.gl/Nfd4BB . Hope this helps.