@YouTube Why are custom thumbnails not working? I upload a custom thumbnail and youtube choose a crappy one from the video? Why?
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Replying to @SwapBhartiya
We'd like to know more. What device is this happening on? Also, have you checked if this is happening on other devices too? Let us know so we can look into it further.
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Replying to @TeamYouTube
Thanks. This is for our TFiR channel. I am using macOS. These are video interviews at event. Like I was trying to upload this thumbnail for Oracle’s event and it reverts to a thumbnail chosen by YT. I tried both classic and beta Studio.
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Replying to @SwapBhartiya @TeamYouTube
As you can see, we tried to change the thumbnail but it doesn’t work.pic.twitter.com/BF2i7dRxci
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Replying to @SwapBhartiya
Hmm, are you able to share the video URL for us to look into it? Keep us posted.
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Replying to @TeamYouTube
Here you go: https://m.youtube.com/watch?v=oDfaSDicQ8Y … This is not the first instance. There was one thumbnail where there was a typo and I would try to change it and it wont go away.
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Upon checking, we see that the thumbnail has been updated to the desired one. There may have been a latency but if it ever occurs again, let us know.
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