@YouTube Why are custom thumbnails not working? I upload a custom thumbnail and youtube choose a crappy one from the video? Why?
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Replying to @SwapBhartiya
We'd like to know more. What device is this happening on? Also, have you checked if this is happening on other devices too? Let us know so we can look into it further.
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Replying to @TeamYouTube
Thanks. This is for our TFiR channel. I am using macOS. These are video interviews at event. Like I was trying to upload this thumbnail for Oracle’s event and it reverts to a thumbnail chosen by YT. I tried both classic and beta Studio.
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Replying to @SwapBhartiya
Just to confirm, have you tried using a different device/browser? Also, you can try switching on to incognito mode to see if that makes a difference. Let us know.
7:31 AM - 21 Nov 2018
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