@YouTube Why are custom thumbnails not working? I upload a custom thumbnail and youtube choose a crappy one from the video? Why?
We'd like to know more. What device is this happening on? Also, have you checked if this is happening on other devices too? Let us know so we can look into it further.
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Thanks. This is for our TFiR channel. I am using macOS. These are video interviews at event. Like I was trying to upload this thumbnail for Oracle’s event and it reverts to a thumbnail chosen by YT. I tried both classic and beta Studio.
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As you can see, we tried to change the thumbnail but it doesn’t work.pic.twitter.com/BF2i7dRxci
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