Hey @TeamYouTube could you please tell me why the linked video is not showing its thumbnail to all users? I have uploaded it three times now, including 12 hours ago while scheduling it:
https://www.youtube.com/watch?v=hgIKhtGtNT8 …
Shows fine on my dashboard, but not in any playlists or to users.
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Replying to @Marriland
We'd like to look into this. Could you share screenshots and more info for us to investigate further? Keep us posted.
1 reply 0 retweets 5 likes -
Replying to @TeamYouTube
Sure. Attached annotated screenshots & the thumbnail I wish to use (720p png, <1MB). I have uploaded the thumbnail four times now to that video (hgIKhtGtNT8) and it doesn't save. No auto-thumbnails are available for it, either. Had numerous complaints about this today.pic.twitter.com/VkcdzvAHqq
1 reply 0 retweets 0 likes -
Replying to @Marriland
Thanks for sharing the screenshots. Have you tried using a different browser or device? Also, clear your browser's cache and cookies to see if it makes a difference: https://goo.gl/dyF625 . Keep us posted.
1 reply 0 retweets 2 likes -
Replying to @TeamYouTube
Tried to upload the thumbnail & save on a completely separate browser on a completely separate computer and it still did not update the thumbnail. The video still shows no auto-generated thumbnails.
1 reply 0 retweets 0 likes
Sorry to hear that you're still running into trouble. Please get in touch with our Creator Support team who can dive into this further, here's how: https://goo.gl/BxLi8H . Hope this gets resolved.
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