@YouTube you have now ssupended our account - which has been hacked - please help me get it back online with the hacked content removed so that it doesn't violate your community guidelines. And please offer me an easier way to contact you for support.
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Replying to @thinkassociates
Thanks for reaching out. Just to confirm, have you appealed the termination on your account? If you haven't already, here's how you can do it: https://goo.gl/aCCy8k . Hope this helps.
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Replying to @TeamYouTube
Hello, thanks for getting back to us. Yes, we have done this, do you have any idea of how long this process takes? And when the account is reinstated will I have full access to the videos?
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Replying to @thinkassociates
Our team reviews appeals 24/7 and reply as soon as they can. Hence, we do not have an exact timeline. You will get an email update as soon as the appeal has been reviewed.
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Replying to @TeamYouTube
Hello YouTube, we are not getting anywhere with this. The account was hacked by someone in Russia, they put in lots of Russian text and hashtags, hence the reason the video got rejected and now the account is suspended.
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Replying to @thinkassociates @TeamYouTube
How are we supposed to remove the offending material if we can’t access it?!? We’ve had notifications that it broke guidelines, but you’re not saying how! Your system for sorting these things out is really poor.pic.twitter.com/m0NN3FQScz
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Replying to @thinkassociates @TeamYouTube
Do we need to look at using an alternative service? Please help. Thank you.
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Replying to @thinkassociates
Just to confirm, do you still have access to the email address connected to your YouTube channel? Let us know.
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Replying to @TeamYouTube
Yes, we have access to our email ( studio@thinkassociates.co.uk ) but we cannot log into the YouTube account ( Apec Braking )
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Thanks for confirming! We have passed this along to our Creator support team. Look out for an email update.
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