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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. Think! Design‏ @thinkassociates 19 Nov 2018
      • Report Tweet

      @YouTube you have now ssupended our account - which has been hacked - please help me get it back online with the hacked content removed so that it doesn't violate your community guidelines. And please offer me an easier way to contact you for support.

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube 19 Nov 2018
      • Report Tweet
      Replying to @thinkassociates

      Thanks for reaching out. Just to confirm, have you appealed the termination on your account? If you haven't already, here's how you can do it: https://goo.gl/aCCy8k . Hope this helps.

      1 reply 0 retweets 0 likes
    3. Think! Design‏ @thinkassociates 19 Nov 2018
      • Report Tweet
      Replying to @TeamYouTube

      Hello, thanks for getting back to us. Yes, we have done this, do you have any idea of how long this process takes? And when the account is reinstated will I have full access to the videos?

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube 19 Nov 2018
      • Report Tweet
      Replying to @thinkassociates

      Our team reviews appeals 24/7 and reply as soon as they can. Hence, we do not have an exact timeline. You will get an email update as soon as the appeal has been reviewed.

      1 reply 0 retweets 0 likes
    5. Think! Design‏ @thinkassociates 20 Nov 2018
      • Report Tweet
      Replying to @TeamYouTube

      Hello YouTube, we are not getting anywhere with this. The account was hacked by someone in Russia, they put in lots of Russian text and hashtags, hence the reason the video got rejected and now the account is suspended.

      1 reply 0 retweets 0 likes
    6. Think! Design‏ @thinkassociates 20 Nov 2018
      • Report Tweet
      Replying to @thinkassociates @TeamYouTube

      How are we supposed to remove the offending material if we can’t access it?!? We’ve had notifications that it broke guidelines, but you’re not saying how! Your system for sorting these things out is really poor.pic.twitter.com/m0NN3FQScz

      1 reply 0 retweets 0 likes
    7. Think! Design‏ @thinkassociates 20 Nov 2018
      • Report Tweet
      Replying to @thinkassociates @TeamYouTube

      Do we need to look at using an alternative service? Please help. Thank you.

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube 20 Nov 2018
      • Report Tweet
      Replying to @thinkassociates

      Just to confirm, do you still have access to the email address connected to your YouTube channel? Let us know.

      1:50 AM - 20 Nov 2018
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Think! Design‏ @thinkassociates 20 Nov 2018
          • Report Tweet
          Replying to @TeamYouTube

          Yes, we have access to our email ( studio@thinkassociates.co.uk ) but we cannot log into the YouTube account ( Apec Braking )

          2 replies 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube 20 Nov 2018
          • Report Tweet
          Replying to @thinkassociates

          Mind sharing your channel URL to help us investigate the issue further? Keep us posted.

          1 reply 0 retweets 0 likes
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