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Replying to @WobblyJellyy
Thanks for reaching out. Could you confirm if you're using the most updated version of the app? Also, could you review your background play settings? Here's how: https://goo.gl/8zZHpb . Keep us posted.
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Replying to @TeamYouTube
Yeah I have most updated and this is the YT music app and not the YouTube app itself. So it doesn't have the background setting you mentioned
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Replying to @WobblyJellyy
Just to confirm, are you a YouTube Music Premium subscriber? Keep us posted.
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Replying to @WobblyJellyy
Thank you for the screenshot. Mind following us so we can discuss this over DM. Let us know once you do.
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Replying to @WobblyJellyy
We've sent you a DM. Please check.
1:37 PM - 19 Nov 2018
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