Just to confirm, have you tried signing in following the steps outlined here: https://goo.gl/v7CdWx ? Keep us posted!
Thanks for letting us know. Could you also confirm if this guide helps: https://goo.gl/MZ4Ss3 ? Keep us posted.
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If you have a recovery email or phone number, this might help recover your account: https://goo.gl/7TnbYx
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