Hey @TeamYouTube, I've been having this problem on the mobile app that causes one of my videos to display only a black screen while the audio still plays. I'm not quite sure what to do in this situation since it works fine on desktop.
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Replying to @PlnkyGlrl
Hey there, are you on iOS or an Android device? Also, are there any OS updates on your device? Let us know and we'll see what we can do.
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Replying to @TeamYouTube
I'm using Android and as far as I know, my phone is up to date with all the updates. I was just asking since I've been getting comments saying that after a certain timestamp on my video, this issue occurs.
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Replying to @PlnkyGlrl
Thanks for the info. Mind sharing the video URL for us to look into the issue? Keep us posted.
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Replying to @TeamYouTube
Here it is: https://youtu.be/tp4ojr81LZE The screen cuts to black at around the 4:25 mark.
1 reply 0 retweets 0 likes
Thanks for the URL. We've checked it from our end and the video works fine. Let us know if it's otherwise.
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