Appreciate your efforts. Please reach out to our live support team so we can look into this: https://goo.gl/nTmHE8 . Looking forward to hearing from you.
Hi, Peter! Let's clear the cache: Turn off console > Once the lights on the console and power brick are off, unplug the power brick > Wait 30 seconds > Plug the power brick back in and turn it on console. Let us know if that helps!
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