Our AdSense support team can help you further with this. Here's how you can contact them: https://goo.gl/tXrgWC . Hope this helps.
Thanks for the info. Could you help us with a screenshot of what you see on this page: https://goo.gl/TksRne ? Thanks.
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Thanks for the screenshot. Could you please click on this link: https://goo.gl/tXrgWC and then Click on 'Contact us > Account > Other and you'll have the option to contact the Ad Sense team through an email. Hope this helps.
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