@YouTube I have a Samsung smart TV model UE65NU6026KXXC and the app gets stuck on the logo screen and sometimes I get a "network connection error" message. I contacted Samsung support but they tried everything and said to contact you. App version is 2.1.478. Hope you can help
Noted. Just to confirm, are there any pending OS updates? Let us know.
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I have the latest version OS and I checked yesterday for new updates and nothing
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Thanks for the confirmation. We've seen similar reports and we're currently investigating. Appreciate your patience in the meantime.
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