@YouTube I have a Samsung smart TV model UE65NU6026KXXC and the app gets stuck on the logo screen and sometimes I get a "network connection error" message. I contacted Samsung support but they tried everything and said to contact you. App version is 2.1.478. Hope you can help
Thanks for reaching out. Could you try uninstalling the app, restarting your device and reinstalling the app? Let us know if it fixes things for you.
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Samsung support told me to reset smart hub and they even hard reset the TV by remote command and nothing. I wouldn't reached to you if the other apps (Netflix, HBO, Amazon video) had problems but hey work perfectly. I tried everything, but nothing.
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Noted. Just to confirm, are there any pending OS updates? Let us know.
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