@TeamYouTube need techinical help. My video plays all audio on Youtube, but not at mobile. The music in this video plays mute at mobile, but the presenter's voice plays normally. The music is mine. How can I solve this problem? Thanks!
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Replying to @levebeleza
Thanks for reaching out. Could you try uninstalling the app updates, restarting your device and reinstalling the app updates? Let us know if it does the trick.
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Replying to @TeamYouTube
The problem occurs in any cell, not just in my cell. My friends who warned me about it.
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Replying to @levebeleza
Thanks for confirming. Could you share the video URL for us to have a closer look at it? Keep us posted.
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Replying to @TeamYouTube
Yes, thank you! The URL ishttps://youtu.be/SA0Yz-w_CS8
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Replying to @levebeleza
Thanks for the URL! We've played the video on a mobile device on our end and the audio played when earphones were plugged in. This usually happens when the audio in your video has poor mono compatibility. Learn more about it here: https://goo.gl/YhzaBc . Hope this helps.
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Replying to @TeamYouTube
Ohhh ok!! Thank you so much for the help!! I'm going to rendering this video again!
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You're welcome! Let us know how it goes.
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