You can get in touch with our YouTube purchases support team who can look into this further. Here's how: https://goo.gl/VWbViH . Hope this helps.
Thanks for getting back to us. Have you tried contacting purchases support using call or chat option? Also, try using it from another device to see if that makes a difference. Let us know.
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That's strange. Just to confirm, are you seeing an error message while trying to contact purchase support? Also, send us a screenshot we'll look into it!
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