Thanks for reaching out. Would you mind telling us some of the steps you've tried tonight? We may have some more steps up our sleeve that you may not have tried yet. Let us know!
Thanks for confirming. To help the right team better investigate, can you send a feedback report from the device having the issue: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues.