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    1. Josep Traphouse‏ @joseptraphouse 11 Nov 2018
      • Report Tweet

      @TeamYouTube He subido este vídeo con su miniatura y lleva varias horas sin que la miniatura aparezca. Cuando entro para ponerla otra vez no funciona. Podéis solucionar este problema?https://youtu.be/nXvQPvAwcdY 

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube 11 Nov 2018
      • Report Tweet
      Replying to @joseptraphouse

      Hola Josep. ¿Qué dispositivo estás utilizando? Esta guía te podrá ayudar a subir la miniatura: http://goo.gl/RrjAu5 . Dinos si te ha funcionado.

      1 reply 0 retweets 0 likes
    3. Josep Traphouse‏ @joseptraphouse 11 Nov 2018
      • Report Tweet
      Replying to @TeamYouTube

      Estoy usando PC. Lo he hecho varias veces. Sigo todos los pasos y pongo la miniatura pero cuando vuelvo a entrar se ha quitado sola. Las demás miniaturas que YouTube debería poner como opción. tampoco salen.pic.twitter.com/R81i23woJ6

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube 11 Nov 2018
      • Report Tweet
      Replying to @joseptraphouse

      Gracias por la información. Inténtalo de nuevo después de borrar la memoria caché y las cookies de tu navegador: http://goo.gl/r6Y4Q8 . Mantennos informados.

      1 reply 0 retweets 0 likes
    5. Josep Traphouse‏ @joseptraphouse 11 Nov 2018
      • Report Tweet
      Replying to @TeamYouTube

      Lo he vuelto a intentar borrando caché y cookies y luego desde un dispositivo móvil y no funciona. Es un error muy raro, como si el vídeo se hubiera procesado incorrectamente por YouTube o algo extraño.

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube 11 Nov 2018
      • Report Tweet
      Replying to @joseptraphouse

      Gracias por los detalles. ¿Podrías probar si puedes cambiar la miniatura desde otro navegador? Cuéntanos cómo te fue.

      1 reply 0 retweets 0 likes
    7. Josep Traphouse‏ @joseptraphouse 11 Nov 2018
      • Report Tweet
      Replying to @TeamYouTube

      Lo he intentado desde Google Chrome y ahora desde Microsoft Edge y sigue sin funcionar. No hay manera de que funcione. Esta sería la miniatura por si vosotros podéis hacerlo, Gracias.pic.twitter.com/upxDuRNVJp

      1 reply 0 retweets 0 likes
    8. TeamYouTube‏Verified account @TeamYouTube 11 Nov 2018
      • Report Tweet
      Replying to @joseptraphouse

      Entendemos. Apreciaríamos si pudieses enviarnos el reporte siguiendo estos pasos para que podamos investigarlo en detalle: http://goo.gl/WdI0BK . Un saludo.

      1 reply 0 retweets 0 likes
    9. Josep Traphouse‏ @joseptraphouse 12 Nov 2018
      • Report Tweet
      Replying to @TeamYouTube

      Muchas gracias por investigar y arreglar el error del vídeo, ya se puede visualitzar la miniatura correctamente. Muy buen soporte técnico.

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube 12 Nov 2018
      • Report Tweet
      Replying to @joseptraphouse

      Hola de nuevo Josep, y gracias por hacérnoslo saber. ¡Estamos aquí si te surgen otras consultas! Saludos.

      10:23 AM - 12 Nov 2018
      • 1 Like
      • Josep Traphouse
      0 replies 0 retweets 1 like

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