We'd like to help. Could you please send us a screenshot of "Status and features" page: https://goo.gl/aqfhJU ? That will help us look into it better.
That's definitely strange! If you are a part of YouTube Partner Program you should be able to contact our Creator Support team here: https://goo.gl/BxLi8H . In case you're not a part of YPP you can share your channel URL so that we can pass it along to our team? Keep us posted.