.@YouTube @TeamYouTube why are comments on my new video being erased? I keep posting & pinning an important comment on my own video and y’all keep erasing it after a few hours.
Subscribers are also complaining about their comments disappearing.pic.twitter.com/njAQcMZbeg
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Replying to @PatriciaBFrance
We'd like to help. What device are you on? Also, mind sharing screenshots for us to look into it? Keep us posted.
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Replying to @TeamYouTube
It’s the same on all devices. I pin a comment on the latest video and it disappears shortly thereafter. My subscribers are also complaining about deleted comments on this particular video. It’s a little late to screenshot the comments that have already disappeared, so I’ll do a
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Replying to @PatriciaBFrance
Have you tried reviewing your comments mentioned in this Help Center article: https://goo.gl/u4U8UD . Also, share screenshots for us to look into this better. Let us know.
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Replying to @TeamYouTube
Yep
I definitely checked all of that before contacting you.1 reply 0 retweets 0 likes
Thanks for the info. While you are on browser try clearing your browser cache & cookies: https://goo.gl/HZi6cx . Also, try using Incognito mode or a different browser. While you are on app try uninstalling the app, restarting the device & reinstalling the app. Let us know.
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