@TeamYouTube I have been trying to change a clients channel banner art for over a week. Size and file type are exactly as recommended and it keeps giving me a “Server rejected” error. Please help. I have been able to upload other channels banner art without issue. @Jacob_W_Young
We'd like to help. What device are you using? Also, does this happen across devices? Let us know and we'll take a look!
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Creating artwork with Illustrator and exporting in the recommended type, size and dimensions. Then uploading to YouTube via the regular drag and drop or choose file option via desktop computer. I have tried from 3 different computers, 2 pc’s and 1 Mac. Keep@getting same error
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It allowed me to change the profile pic, but keeps rejecting the new banner
Thanks. Twitter will use this to make your timeline better. UndoUndo
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I even tried to upload the banner that is currently there and for the same server rejected error...
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Just tried to upload via iPhone they the YouTube app and it declined it that way as well with a “Failed To Upload” error.
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Please try after sometime. In the meantime, could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
End of conversation
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