@YouTube Hi, really grateful for the platform. On my channel with the same namesake as this Twitter account, I noticed that comments to my channel videos are hidden even though my account's Restricted Mode is OFF. There are no answers on the Help Forum. How can I/we fix this?
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Replying to @EczemaPhoenix
We'd like to know more. What device is this happening on? Have you checked other devices to see if it's happening there too? Let us know so we can look into it further.
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Replying to @TeamYouTube
It's seems to only be happening on my Dell laptop when using the Chrome browser but shows up fine on my Samsung Galaxy Android phone.
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Replying to @EczemaPhoenix
Thanks for the info. Have you tried clearing your browser’s cache & cookies: https://goo.gl/HZi6cx ? Also, try using Incognito mode to see if that makes a difference. Also, try signing out and signing in to see if that fixes the issue. Keep us posted.
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Replying to @TeamYouTube
Also tried a different browser, Internet Explorer on my Dell and have the same restricted issues. Is there another feature on YouTube that could restrict videos aside from activating Restricted Mode itself? What could be making my laptop behave differently than my phone?
1 reply 0 retweets 0 likes
Appreciate your efforts in trying to fix it. Our Help Center article on enabling and disabling Restricted mode would help clarify things for you: https://goo.gl/mMX4MN . Thanks.
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