We'd like to help. What device are you using? Are you facing similar issues across devices? Send screenshots and more details, we'll take a look!
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Replying to @TeamYouTube
Issue is occurring across all devices (desktop, tablet, phone, etc.) screenshot attached but it is happening on all embed YouTube videos on our websitepic.twitter.com/xsk2SlIP2t
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Replying to @Austin_B21
Thanks for screenshot. Could you please share the video and channel URL's for us to take a look? Keep us posted.
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Replying to @TeamYouTube
Here’s the YouTube channel: https://www.youtube.com/user/TheRaymondCorp … but it is impacting all videos on website. Website link on channel.
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Replying to @Austin_B21
Thanks for sharing the URL. If it's a browser, try clearing your browser cache & cookies: https://goo.gl/eSnH4Y . If mobile, try updating/reinstalling the app after restarting your device to see if that makes a difference. Let us know how it goes.
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Replying to @TeamYouTube
Have already done this and had coworkers do the same thing to check. It’s happening on everything.
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Replying to @Austin_B21
That doesn't seem right. Did this change recently? When did you embed these videos? Not sure if the issue is with YouTube, but we'll see what we can do.
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Replying to @TeamYouTube
It seems like, based on other replies, that this is a YouTube issue. The modules on our site have been that way for months.
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Replying to @Austin_B21
Hmm, our Creator Support team can look into specifics and help you with more info. Get in touch here: https://goo.gl/BxLi8H . Hope this gets resolved.
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Replying to @TeamYouTube
Our channel is not part of the Partmer Program so I’m unable to get help from the Creator Support Team. It’s clear this is happening to multiple people, I sent feedback but based on experience I know that isn’t going to do much.
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Ah, got it. We'll forward the details to our Creator Support team and have them reach out to you instead. Look out for an email to the account which is linked to your channel.
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Replying to @TeamYouTube
Is there any way I can get it sent to another email?
0 replies 0 retweets 0 likesThanks. Twitter will use this to make your timeline better. UndoUndo
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