@teamyoutube why are my custom thumbnails not showing up in search results for my channel?
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Replying to @IvyLesVixens
Thanks for reaching out. Which device are you using? Also, does this happen across devices? Keep us posted.
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Replying to @TeamYouTube
It happens on both mobile and desktop, on Safari and Chrome, and always when searching for my channel. Help!
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Replying to @IvyLesVixens
Just to confirm, are you able to see the updated thumbnails in Video manager and under the videos tab? Let us know.
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Replying to @TeamYouTube
Yep! And once you're on my channel page, you can see them. It's just in the search that they show up with the auto-generated thumbnails. Thank you!
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Thanks for confirming. Our Creator Support team can dive into this further with you, contact them here: https://goo.gl/BxLi8H . Hope this gets resolved.
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