Hey there. Could you share more details about the issue/question? Let us know what's happening and we'll do our best to help.
Just to confirm, are you trying to change your channel name or claim custom URL? If yes, have you tried using a different device to see if it is otherwise? Let us know.
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Noted. What happens when you try to change the channel name? Also, try using a different device to see if it fixes the issue. Here's more info that may help: https://goo.gl/fPjmQu
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