A bug in my YouTube account is not letting my video play anywhere outside my channel. I tried emailing YouTube many times and no response. This has never happened before, especially YouTube ignoring creator help emails. @YTCreators @YouTubeIndia @TeamYouTube @YouTube
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Replying to @movingimages_yt
We would like to know more. What device are you using? Also, does this happen across devices? Keep us posted.
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Replying to @TeamYouTube
It's only for two of my videos and it's happening across all devices. Should I give you the links? The videos only play inside my creator studio and nowhere else.
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Replying to @movingimages_yt @TeamYouTube
The two videos were taken down due to copyright but they were fair-use and I filed counter notifications which YouTube sent to the claimant. The videos were restored within hours of YT sending the notifications. Cont'd..
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Replying to @movingimages_yt @TeamYouTube
Then several days later I received an email from YouTube saying it was a bug that reinstated my videos before the counter notification period was over. So they took my videos down and asked me to wait the 10-14 business days. Cont'd...
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Replying to @movingimages_yt @TeamYouTube
It has been over 25 business days and the videos have not been reinstated. Ever since the bug, the video plays inside my account but not anywhere else. I see no copyright claims on them but still they don't play for anyone else. Just says video has been taken down. Cont'd...
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Replying to @movingimages_yt @TeamYouTube
I tried emailing Creator support and I usually get a reply within a business day but I've been emailing about this issue for over 10 days and no response at all. The bug has not been rectified. Channel URL ishttps://www.youtube.com/channel/UC3Zq7Ce0wPYsBNOQNb3y76w …
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Replying to @movingimages_yt
Hmm, we'll pass this along to our Creator Support team and have someone reach out to you via an email.
0 replies 0 retweets 0 likes
We noticed that you shared your email address publicly to help with your issue. Email addresses are often considered private information, we'd recommend deleting your tweet since this information is personal.
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