@TeamYouTube can you look into why most of my subs didn't get notified of my Livestream please
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Replying to @KIWIMATTREACTS
Thanks for reaching out. Just to clarify, are your subs reporting that no notifications were sent out? Also, share more details if you can. We'll take a look.
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Replying to @TeamYouTube
I've had 1 person tell me they got no notification I got them to check that they had the bell on and they did plus only got 5 people came in (told people on Twitter) I have 362 subs so who else didn't get them I do not know
1 reply 0 retweets 0 likes -
Replying to @KIWIMATTREACTS
Is this happening for desktop, mobile or email notifications (or all of the above)? Also, is this happening with *all* notifications or just certain types? Appreciate the additional info!
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Replying to @TeamYouTube
I don't know what platform they are viewing on sorry it could be all notifications or just my Livestream you guys know how that all works I would've thought any content is the same as a notification?
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Replying to @KIWIMATTREACTS
Noted! Just to confirm, have you made sure you've selected 'Notify subscribers' under advanced settings? Also, could you have your subs check their account and notification settings. Here's how: https://goo.gl/PdDKZW . Keep us posted.
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Replying to @TeamYouTube
Sending Notifications is permanently on its greyed out each time I post, I couldn't untick even if I wanted to
2 replies 0 retweets 1 like
Understood. We'd like to discuss this further. Are you able to follow us so we can share the next steps via DM? Let us know once you have. Thanks.
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