@TeamYouTube Hey, the Youtube app refuses to play videos in the background when my phone is locked. I've got Youtube Premium, the next billing date isn't until the 9:th and I've tried following the troubleshooting steps on the support page yet nothing works. Do you know why?
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Replying to @Zardsman
Hi there, thanks for reaching out. That's strange which device are on? Also, does it happen across devices. And please ensure you are signed in with the right account and your app is updated.
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Replying to @TeamYouTube
My app is up to date, I'm signed on the correct account and it seems to be working fine on my computer. I'm using a Samsung Galaxy S7 when trying to access this feature. It does show me this image whenever I try to play the video, but i don't know if it helps you though.pic.twitter.com/4arLuIEeSN
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Replying to @Zardsman
Hmm, just to confirm, have you tried uninstalling the app updates> restart your device> reinstall app updates? This helps fix most transient issues. Let us know if that helps!
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Replying to @TeamYouTube
Just tried that as well. It still won't play videos in the background when I lock the phone. Is there anything that can be done about this or is it just my phone being completely out of wack for no reason?
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Thanks for trying all those steps. Please reach out to our YouTube Premium support: https://goo.gl/m11wvR ? They can dive into this further with you. Hope this gets resolved!
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