@TeamYouTube Hey, the Youtube app refuses to play videos in the background when my phone is locked. I've got Youtube Premium, the next billing date isn't until the 9:th and I've tried following the troubleshooting steps on the support page yet nothing works. Do you know why?
Hi there, thanks for reaching out. That's strange which device are on? Also, does it happen across devices. And please ensure you are signed in with the right account and your app is updated.
-
-
My app is up to date, I'm signed on the correct account and it seems to be working fine on my computer. I'm using a Samsung Galaxy S7 when trying to access this feature. It does show me this image whenever I try to play the video, but i don't know if it helps you though.pic.twitter.com/4arLuIEeSN
-
Hmm, just to confirm, have you tried uninstalling the app updates> restart your device> reinstall app updates? This helps fix most transient issues. Let us know if that helps!
- 2 more replies
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.