@YouTube why is my background play not working? I pay 15 per month for a service and it’s not working. The settings are correct. I cleared cache and took other steps and it’s not working. Why?
That's strange! Please ensure you are signed in with the right account and your app is updated. Also, please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . Thanks.
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I did they said it’s a bug with android phones
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We'd recommend you to get in touch with our YouTube Premium support team who can look into this further. Here's how: https://goo.gl/m11wvR
End of conversation
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